Ecommerce websites are legally liable for service defects: Indian Law
E-commerce shopping websites liable for deficient service When a problem arises, the portal shuns responsibility by claiming it is only a trading platform to bring the buyer and the seller together, and is in no way liable. Online shopping is becoming increasingly popular because it saves time, the bother of travelling, the prices are competitive, and returns are accepted. In some cases, the seller's name is disclosed, but the address and contact numbers are withheld. This is done in business interests, so that the buyer and seller do not make a deal, depriving the portal of its commission. The consumer deals with the portal, makes payment to the portal and follow-ups too are via emails to the portal. Yet, when a problem arises, the portal shuns responsibility by claiming it is only a trading platform to bring the buyer and the seller together, and is in no way liable. This is against consumer interest and unwarranted, as held by various consumer fora. Case Study 1: Atul